We do our best to give you all the information you need. Please refer to the size chart and product description. If you need specific help determining your size, we are happy to help.

It is possible that certain sizes will return. Register for the back in stock notification of the desired item and you will receive an email as soon as the item is back in stock in the webshop. You can easily arrange this by following the step-by-step plan below.

1. Go to the product page of the desired item.
2. Select the desired color and size.
3. Enter your email address and press "sign up".

Because we strive for the fastest possible delivery, cancellations are not guaranteed. If you have a change after placing your order, please call us and we will do our best to assist you.

We aim to dispatch all orders within 1 to 2 working days. Please note that this may take longer during sales periods. You will receive an update via email once your order has been shipped.

We accept Ideal, Visa and Mastercard. All payments are made securely by MultiSafePay.

This sometimes happens when your bank has technical problems. Contact the provider of the payment method you used to check what went wrong. Of course, you can always contact us if you need more help.

For orders within the Netherlands, shipping costs are €6.49. For Belgium, shipping costs are €8.49.

For orders of €150 or more, shipping to the Netherlands and Belgium is free.

Yes! Ruby Tuesday ships orders worldwide.

Shipping costs for countries other than the Netherlands and Belgium are automatically calculated and displayed during checkout.

For orders over €150, you benefit from free shipping to the Netherlands and Belgium.

For international orders outside the Netherlands and Belgium, different shipping rates may apply. These will be displayed during checkout.

Once your order has been dispatched, you will receive a shipping confirmation email with a track & trace link. This allows you to follow the delivery of your parcel.

We do our best to process and ship your order as quickly as possible. Once your package has left our warehouse, you will receive a confirmation by email with track & trace.

We ship worldwide. Please select your desired country during checkout. The available shipping options and corresponding shipping costs will then be displayed automatically.

For orders to countries where import duties, taxes, or customs fees apply, these costs will be calculated directly during checkout and paid to Ruby Tuesday.

We will arrange further settlement of these costs with the carrier. This way, you know beforehand what you will pay and will not be unexpectedly confronted with additional import or customs costs upon delivery.

How do I return my order?

Would you like to return one or more items? Please register your return within 14 days of receiving your order.

Click ‘Return registration’ in the footer of our website to access our online return portal. Enter your order details, select the items you wish to return and choose from the available return methods. The applicable return costs will be clearly displayed during the registration process.

Follow the shipping instructions provided in the return portal and make sure your items are securely packed.

After registering your return, you have another 14 days to send the items back to us.

Please keep your proof of shipment and Track & Trace code until your return has been fully processed.

How can I send my return?

After registering your return, you can choose how you would like to send your package back to us.

Via our return portal

Choose from the available return methods and pay the return costs directly in the return portal. The applicable costs will be clearly displayed before you complete your return registration. Follow the instructions provided to send your package back to us.

Using your own carrier

You can also choose to send your return using a carrier of your choice. In this case, you pay the shipping costs directly to the carrier.

We recommend using a shipping method with Track & Trace and keeping your proof of shipment until your return has been fully processed.

Return costs are at your own expense. You can purchase a return label and pay directly via our return portal.

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  The Netherlands: €6.00
  
  

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  Belgium: €8.00
  
  

You can also send your return yourself

You have 14 days after receiving your order to register your return with us. After registering your return, you have another 14 days to send the items back.

Items may be viewed and tried on just as you would in a store. We ask that you return items unwashed and undamaged and, as far as reasonably possible, with the original labels and tags.

If an item has been used or damaged beyond what is necessary to assess or try it on, there may be a depreciation in value.

Unfortunately, it is not possible to directly exchange an item for a different size, colour, or another item.

Would you like something else? Return the item you don't want to keep and place a new order for the desired item. This way, you have the best chance that your desired size or item is still available.

Do I need a return form?

No, you don’t need a paper return form or packing slip to return your order.

Simply click ‘Return registration’ in the footer of our website to access our online return portal. Enter your order details, select the items you wish to return and follow the instructions provided.

Your return will automatically be linked to your order, so there is no need to include any additional paperwork in the package.

You can see if your package has been delivered to us via the track & trace of your return shipment. Therefore, keep your shipping receipt until your return has been fully processed.

Has your return arrived with us according to the track & trace? It may still take a few working days before it is checked and processed. As soon as your return has been processed, you will receive a confirmation thereof.

I received a damaged, incorrect or defective item. What should I do?

Please report the issue via ‘Return registration’ in the footer of our website.

During the registration process, indicate what is wrong with the item and upload clear photos of the item and, if relevant, the packaging.

We will review your report and provide you with the appropriate next steps. Please do not send the item back until you have received the correct return instructions.